How It Works
Remote support in four steps, with no surprises on price.
1. Describe your problem and pick a plan
Tell us what's going on and pick the pricing plan that fits best (from $29). The price is locked in from that moment — no surprises later.
2. Connect with a technician in minutes
A technician reaches out and, with your explicit permission, connects to your computer using Zoho Assist (or Chrome Remote Desktop if you prefer). You can end the session whenever you want.
3. Diagnosis and fix
The technician works through the problem live with you watching, explaining what they find and what they're doing — nothing hidden.
4. You only pay if it's fixed
If the problem is resolved within the scope of the plan you chose, you're charged. If it isn't, you're not charged — our "no fix, no pay" guarantee. If a ticket is marked resolved but the problem comes back, you can reopen it for free within 7 days.
Is it safe to give remote access to my computer?
A technician can only connect with your explicit, visible consent at the moment of connecting, and you can end the session whenever you want. We never access your computer without that authorization.
What if the problem turns out to be more complicated than expected?
If the technician determines it needs more time than the plan you chose covers, they'll tell you before continuing so you can decide whether to approve the extra amount.