Privacy policy

1. Data controller

The controller responsible for processing your personal data is Workset GmbH, Höllsteiner Str. 25, D-79689 Maulburg, Germany (commercial register: Amtsgericht Freiburg, HRB 726674). You can contact us about any privacy matter at legal@onetechwefix.com.

2. What data we collect

When you open a ticket: name, email, phone number (optional), and the problem description you provide us.

When you use the service: technical logs of the support session (date, time, assigned technician, ticket status changes), and, if you give us your consent by checking the relevant box, your email and phone number for marketing communications.

If you apply to work with us as a freelance technician through the "Work with us" page: name, email, the information about your experience you provide us, and, if you attach it, your resume/CV.

Technical cookies: one to remember your preferred language (locale) and, if you access the technician panel, a session cookie (panel_session) to keep you signed in.

3. What we use your data for

To provide the support service you requested (manage the ticket, assign a technician, process payment, contact you about the status of your issue).

To generate indicative diagnostic suggestions from your problem description, using an AI service (Anthropic) — these suggestions are internal support material for the technician only; they are not shown to you directly and never replace the technician's professional judgment.

To send you marketing communications, only if you checked the corresponding consent box when creating a ticket; you can withdraw this consent at any time.

To evaluate your application, if you write to us through "Work with us", and contact you if your profile fits our current demand — based on your consent when submitting the form.

4. Legal basis

Processing your data to provide the service is based on performance of the contract you accept when opening a ticket (Art. 6(1)(b) GDPR).

Processing for marketing purposes is based on your explicit consent (Art. 6(1)(a) GDPR), which you can withdraw at any time without affecting support you've already purchased.

Certain technical processing (for example, fraud or abuse prevention) is based on our legitimate interest (Art. 6(1)(f) GDPR).

5. Who we share your data with

We share data, only to the extent necessary to provide the service, with the following processors: Vercel (platform hosting), Neon (database), Resend (transactional email), PayPal (payment processing), Zoho Assist (remote-access software), Chrome Remote Desktop by Google (fallback remote-access software), and Anthropic (generating diagnostic suggestions from the ticket description).

We do not sell your data to third parties or use it for third-party advertising.

6. International transfers

Some of the providers above may process data outside the European Economic Area (for example, in the United States). In those cases, we ensure the transfer is covered by the European Commission's standard contractual clauses or another valid GDPR transfer mechanism.

7. How long we keep your data

We keep ticket data for as long as there is an active support relationship (including the 7-day free-reopening period) and, afterwards, for as long as required by the tax and accounting rules applicable to Workset GmbH. Marketing data is kept until you withdraw your consent.

"Work with us" applications (including your resume/CV, if attached) are kept for up to 12 months from submission, unless we start a working relationship with you, in which case they become part of your technician record.

8. Your rights

You have the right to access your data, have it corrected, request its deletion, restrict or object to its processing, and receive the data you provided in a portable format. You can also withdraw your marketing consent at any time.

To exercise any of these rights, write to us at legal@onetechwefix.com. If you believe we haven't handled your data properly, you have the right to lodge a complaint with the competent data protection authority (in Germany, the data protection authority of the relevant federal state).

9. Cookies

We only use technical cookies necessary for the service to work: one to remember your chosen language (locale) and, if you sign in as a technician, a session cookie (panel_session) to keep you logged in. We currently do not use analytics or third-party advertising cookies.

10. Changes to this policy

We may update this privacy policy to reflect changes to the service or to applicable regulation. We will always publish the current version on this page, showing the date it was last updated.