Virus & Malware Removal
Pop-ups that won't stop, a homepage that changed on its own, a warning that your files are locked — these are the moments people call us in a hurry. A technician connects remotely, confirms what's actually on your system, removes it safely, and helps you understand how to avoid it next time.
Sound familiar?
- Constant pop-ups or new toolbars you didn't install
- Antivirus warnings you don't understand
- Your homepage or search engine changed on its own
- The computer is suddenly much slower
- A ransom message or files you can't open
What we check
- Full virus and malware scan and removal
- Removing unwanted browser extensions and toolbars
- Checking for unauthorized remote access
- Restoring your antivirus/firewall protection
- Clear guidance if it turns out to be ransomware (see below)
What if it's ransomware?
We'll be upfront with you: ransomware isn't always recoverable without the attacker's key, and we never recommend paying a ransom. We'll help you assess what can be salvaged and how to protect your other devices.
Will removing the virus delete my files?
The goal is to remove the threat without touching your personal files. If a specific file is infected and can't be cleaned, we'll tell you before touching it.
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